Getting Started

Adding a Robot

Adding a Sidekick

Configure Notifications

Getting Started with Tend in.view™

​ ​How to Configure Fanuc User Alarms

Invitations, Registration & Login

Invite Users to an Account

Tend Virtual Sidekick Configuration

Product Updates

December 2017 Product Updates


Fanuc alarms occur at a future time

How to Troubleshoot the Sidekick

Robot Troubleshooting

Tend Virtual Sidekick Configuration

Updated 6 months ago ​by James Gentes

Prerequisite: The virtual machine image is built to run on a 64-bit computer. If you need 32-bit support, contact us.
Windows: Ensure Hyper-V is disabled prior to installing VirtualBox. To disable it, hit the Windows Key and type “windows features” then click on Turn Windows features on or off.  Look for Hyper-V and deselect it in the list, then click OK and restart the computer when prompted.
  1. Download Oracle VirtualBox from the official website:
  2. Open VirtualBox and click File > Import Appliance. Select the .ova image you downloaded and click Next. You will not need to 'Reinitialize the MAC address of all network cards' although it's ok if you do.
  3. Select the virtual machine and click Settings > Network and ensure the network is setup for 'Bridged Adapter' and connected to the correct network adapter.
  4. Start the Virtual Machine! It will go to a blank screen unless it has a problem connecting to the network. Wait about 30 seconds, then try adding the sidekick at

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